Privacy Policy
Your privacy matters to us. This policy explains what we collect and how we use and protect it.
Last updated: 1 January 2026
Mercury Services ("we", "us", "our") is committed to protecting your personal information and respecting your privacy in accordance with the Protection of Personal Information Act (POPIA) of South Africa. This policy describes how we handle the information you share with us through this website.
Information we collect
When you request a quote, make a booking or contact us, we may collect:
- Your name, email address and phone number
- Pickup, delivery or property addresses relevant to your service
- Details about your move or cleaning requirements
- Any photos or additional information you choose to share
How we use your information
We use the information you provide to:
- Prepare quotes and confirm bookings
- Communicate with you about your service
- Deliver, schedule and improve our services
- Respond to your enquiries and provide customer support
Sharing your information
We do not sell your personal information. We only share it with trusted service providers who help us operate our business (such as email and hosting providers), and only to the extent necessary to deliver our services to you.
Data retention & security
We keep your information only for as long as necessary to fulfil the purposes described above, and we apply reasonable technical and organisational measures to protect it against loss, misuse and unauthorised access.
Your rights
Under POPIA you have the right to access, correct or request deletion of your personal information. To exercise these rights, contact us using the details below.
Contact us
For any privacy questions or requests, email us at deliveriesrus.mercury@gmail.com or call 081 351 1343.