Terms of Service
Please read these terms carefully. They govern your use of our website and services.
Last updated: 1 January 2026
These Terms of Service ("Terms") govern your use of the Mercury Services website and the transport and cleaning services we provide. By using our website or booking a service, you agree to these Terms.
Quotes & bookings
Quotes provided through this website are estimates based on the information you supply and are subject to confirmation. Final pricing may vary where actual requirements differ from those described. A booking is confirmed once our team has been in touch to agree the details.
Your responsibilities
- Provide accurate and complete information about your requirements
- Ensure safe and reasonable access at pickup, delivery and service locations
- Disclose fragile, hazardous or high-value items in advance
Cancellations & rescheduling
If you need to cancel or reschedule, please let us know as early as possible so we can accommodate you and other customers. Specific notice requirements will be confirmed at the time of booking.
Liability & insurance
We carry insurance and handle every item and space with care. Our liability is limited to the extent permitted by law and as agreed in your booking confirmation. Claims must be reported promptly in line with the terms of your booking.
Service standards
We are committed to professional, reliable service. If you are not satisfied, contact us promptly and we will do our best to put it right.
Changes to these Terms
We may update these Terms from time to time. The latest version will always be available on this page.
Contact us
Questions about these Terms? Email deliveriesrus.mercury@gmail.com or call 081 351 1343.